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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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tracie gregory

February 19, 2026

5  out of  5
rating by tracie gregory
"Kim at State Farm handled all my needs on the phone with a professional and pleasant manner. She offered my auto and home bundle with great savings and better insurance plan. Highly recommend!"
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Bill Davies

February 9, 2026

5  out of  5
rating by Bill Davies
"Kim was extremely helpful in helping me choose the proper coverages for my home and auto policies. Recommend to anyone looking for a fresh look at their insurance needs."
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Sharron

February 6, 2026

5  out of  5
rating by Sharron
"I'm giving a huge shout out to the agent here in Prescott valley, Scott Smith and his assistant Kim was so very helpful and very pleasant and professional and I can go on. Excellent service. I literally had to stop and breathe when she told me what my monthly premium was going to be because I could not believe it was true considering what I was paid on my other coverage through Progressive. Yes Progressive I have the same coverage. My deductible is less and I'm saving $60 a month $1,000 a year. My vehicle is a 2016 Jeep Wrangler. No accidents or tickets in over 20 years. If you're looking for top-of-the-line insurance through State farm, Scott Smith in Prescott valley, Arizona. And yes I do a lot of reviews and this one I can brag literally brag. I just can't believe how much I am saving. It helps out a lot considering everything has gone up and keeps going And if anyone who has Progressive, give Scott Smith state Farm. And have Kim help you with your policy? A big shout out. To Scott Smith of State Farm and Kim Thank you! You're saving me so much"
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Kimberly Myers

February 5, 2026

5  out of  5
rating by Kimberly Myers
"I just recently moved back to the area from out of state, and Scott was amazing at helping me switch my insurance to back to Prescott Valley. Scott was very thorough in making sure I understood what I was paying for and I felt very comfortable working with him. I would definitely recommend him and his office to anyone who asks. Thank you again for all your help!"
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brandi hopper

February 4, 2026

5  out of  5
rating by brandi hopper
"Cut our insurance premiums drastically. Great customer service"
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Navigating This Magic Life

January 8, 2026

5  out of  5
rating by Navigating This Magic Life
"Scott and his team is fabulous. We have had them for years. Blessed enough never having to make a claim. Every time I call with a question or to make an adjustment to my policy nothing but kindness. We appreciate local buinesses such as his. Well done keep it up!!"
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Tal A.

January 5, 2026

5  out of  5
rating by Tal A.
"Scott is extremely personable, affable, and was very helpful, answering my many questions. I got a great deal on my car insurance, and am very happy with my plan! Thanks Scott!"
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DeeDee W

October 31, 2025

5  out of  5
rating by DeeDee W
"I have lived in Arizona for 32 years and I have dealt with many insurance companies. Kim is top-notch. Best prices with better policy. Exceptional Customer Service."
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Stat Geek

October 25, 2025

1  out of  5
rating by Stat Geek
"I visited Scott Smith to ask some questions and it was clear he wasn't really interested in listening.

But he did make it a point to emphasize that he's been in business for 15 years and thus knows what I need better than I do.

I switched carriers."
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Ken Boellner

October 24, 2025

5  out of  5
rating by Ken Boellner
"Kim was very helpful with all the information we need. Insured our house and cars. Great service."
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Terry Chandler

October 16, 2025

5  out of  5
rating by Terry Chandler
"Scott was fantastic by taking the time to walk through the policy with me. He also saved me a good amount of cash by bundling and switching to State Farm!
Thank you Scott for your professional service."
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K

October 7, 2025

5  out of  5
rating by K
"Jessica was very helpful and phenomenal at explaining and guiding me through the insurance process! Thank you Jessica!"
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Kerry Gomez

September 9, 2025

5  out of  5
rating by Kerry Gomez
"I would like to say thank you to Kim for taking the time giving me a quote for both homeowners and auto. My savings are amazing. Signed up right there on the spot looking forward to working with STATE FARM Kim is very knowledgeable and efficient thanks again, Kim"
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marnie uhl

September 7, 2025

5  out of  5
rating by marnie uhl
"I have had the best experience with Scott Smith State Farm Insurance. Recently a rock hit my windshield and Kim worked with me to get it repaired. She was efficient and handled the claim and contacted the glass company I had selected. The rock hit the windshield on Saturday, and I had a new windshield on Thursday. And Monday was a holiday. I have been with Scott Smith for over 19 years and have always been very satisfied with their service. Kim - has been especially helpful."
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Robbin Pabst

September 3, 2025

5  out of  5
rating by Robbin Pabst
"Scott has been amazing regarding our various insurance needs. We have two cars, a house, an umbrella & a business policy. I am confident that we are taken care of.

Kim is awesome!"
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Jonathan Cundiff

August 9, 2025

5  out of  5
rating by Jonathan Cundiff
"Gabby was very informative and helpful. I would. Highly recommend"
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Dane Nealon

July 17, 2025

5  out of  5
rating by Dane Nealon
"Super professional and down to earth. Scott was very helpful and efficient."
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Melissa Zamora

May 16, 2025

5  out of  5
rating by Melissa Zamora
"We did an online quote and sent it to an agent.

Kim called us about 15 minutes later (if that)

With a 480$ auto bill from Amfam we were not super hopeful on a better policy. Kim worked on it with us for two weeks, following up on auto, home, life and then RV(after we spontaneously bought one). After everything was said and done Kim got us covered and settled out at half the cost with the same coverage. She has wonderful customer service, is easy going, genuine, and had us feeling like we have known her for years.
Definitely check in on your rates here and ask for Kim! 👍👍
❤️ The Zamoras"
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Erin Williamson

May 13, 2025

5  out of  5
rating by Erin Williamson
"Kim is absolutely amazing! I’ve been stressing about finding a new auto policy after moving out of my home state. Kim was able to get better coverage at a better price than what I currently have (which is pretty low in comparison) same day coverage, and made it a breeze!"
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Sherri Thompson

April 9, 2025

5  out of  5
rating by Sherri Thompson
"We have been with Scott for about 10 years. He is unlike any other Insurance Agent/provider that we have experienced. He is always looking out for your best interest. The staff is terrific."
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Bill & Jan C

April 4, 2025

5  out of  5
rating by Bill & Jan C
"Progressive would not renew my home owner policy that they issued me just 10 months ago. They claim it is because I live in a fire area. Yavapai Hills. My neighbor told me to go see Scott Smith at State Farm in Prescott Valley. Wow! I am so glad I did. I don’t think you can fine a nicer, more knowledgeable and helpful agent and their mult-policy discounts are amazing. Thank you Scott. Thank you State Farm."
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Sandy Tighe

April 1, 2025

5  out of  5
rating by Sandy Tighe
"I have had the best experience with Scott smith State Farm Insurance from the moment I moved to Arizona 5 years ago. Their customer service team - especially Kim - has been incredibly helpful and always available to help me."
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Michael Louderback

March 27, 2025

5  out of  5
rating by Michael Louderback
"Scott and Kim were fantastic! We called to price compare policies we had with Liberty and they were not only able to provide pricing, but better coverage with State Farm.

They also started asking about auto coverage. We were skeptical but ran the quote. Straight auto was significantly better and once we added we also received a home and auto bundle discount!

Could not recommend this group more! saved literally thousands. Kim was point and can thank enough!!"
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Deborah Cherrix

March 26, 2025

5  out of  5
rating by Deborah Cherrix
"Always helpful, but really helped by resolving a bureaucratic snafu that I wasn't sure could be solved. Nice to have support like this during frustrating times."
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Douglas Dever

February 27, 2025

5  out of  5
rating by Douglas Dever
"Fantastic service and price. Moved from Idaho to AZ and looking for insurance, not only was this a great process the price was the best in town. Called one day, went in the next paid and received all the paperwork needed to license my truck in AZ. I HIGHLY suggest giving them a call. Actually, made getting vehicle insurance enjoyable. And this not an easy feat!"