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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Sherri Thompson

April 9, 2025

5  out of  5
rating by Sherri Thompson
"We have been with Scott for about 10 years. He is unlike any other Insurance Agent/provider that we have experienced. He is always looking out for your best interest. The staff is terrific."
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Bill & Jan C

April 4, 2025

5  out of  5
rating by Bill & Jan C
"Progressive would not renew my home owner policy that they issued me just 10 months ago. They claim it is because I live in a fire area. Yavapai Hills. My neighbor told me to go see Scott Smith at State Farm in Prescott Valley. Wow! I am so glad I did. I don’t think you can fine a nicer, more knowledgeable and helpful agent and their mult-policy discounts are amazing. Thank you Scott. Thank you State Farm."
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Sandy Tighe

April 1, 2025

5  out of  5
rating by Sandy Tighe
"I have had the best experience with Scott smith State Farm Insurance from the moment I moved to Arizona 5 years ago. Their customer service team - especially Kim - has been incredibly helpful and always available to help me."
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Michael Louderback

March 27, 2025

5  out of  5
rating by Michael Louderback
"Scott and Kim were fantastic! We called to price compare policies we had with Liberty and they were not only able to provide pricing, but better coverage with State Farm. They also started asking about auto coverage. We were skeptical but ran the quote. Straight auto was significantly better and once we added we also received a home and auto bundle discount! Could not recommend this group more! saved literally thousands. Kim was point and can thank enough!!"
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Deborah Cherrix

March 26, 2025

5  out of  5
rating by Deborah Cherrix
"Always helpful, but really helped by resolving a bureaucratic snafu that I wasn't sure could be solved. Nice to have support like this during frustrating times."
We responded:
"Deborah, thank you for the review! It is a pleasure having you as a client and I am very happy I was able to help you get your issue resolved!"
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Douglas Dever

February 27, 2025

5  out of  5
rating by Douglas Dever
"Fantastic service and price. Moved from Idaho to AZ and looking for insurance, not only was this a great process the price was the best in town. Called one day, went in the next paid and received all the paperwork needed to license my truck in AZ. I HIGHLY suggest giving them a call. Actually, made getting vehicle insurance enjoyable. And this not an easy feat!"
We responded:
"Doug, thank you for your five star review! We are happy we were able to get you a great price on your vehicle insurance and make the process enjoyable. Let us know if you need anything else!"
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Laura Heien

February 18, 2025

5  out of  5
rating by Laura Heien
"As a new resident of AZ, my experience transferring coverage from one state to another, plus buying a different vehicle was superb!! Gaby walked me through everything I needed to know and answered all questions I had. She even saved me money! She was professional and friendly and I would recommend using this office to anyone who needs great insurance!!!"
We responded:
"Thank you for the kind words, Gaby is a great asset to our team and we are happy to hear that she was able to answer all your questions - as well as save you money! Thank you for recommending Scott Smith State Farm. If there is anything else we can do for you, please give us a call and let us know!"
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Beth Johnson

February 13, 2025

5  out of  5
rating by Beth Johnson
"Gaby was great. Cheerful personality. Helped me get savings. Will recommend her to others. Thanks Gaby."
We responded:
"Beth, thank you for your five star review! We are so happy that Gaby was able to help you get savings on your insurance. Please let us know if there is anything else we can do for you."
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Nate Best

February 4, 2025

5  out of  5
rating by Nate Best
"Gabby Sedano-Ortiz helped me with my auto and home owners insurance policies. WHAT A GREAT EXPERIENCE! She was more detailed that any agent I have ever had; and her communications were prompt, courteous, and professional. I highly recommend Gabby and her office to anyone looking for insurance."
We responded:
"Nate, we are so glad to hear you had a great experience with Gaby at our office! We look forward to serving you for years."
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devon murawski

January 30, 2025

5  out of  5
rating by devon murawski
"Scott, Kim & Gabby are all so helpful & knowledgeable"
We responded:
"Devon, thank you so much for your review! We are always here to help when you need it."
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Dana Coburn

January 11, 2025

5  out of  5
rating by Dana Coburn
"Gaby was very professional and knowledgeable. I will recommend her to my friends and family."
We responded:
"Dana, thank you so much for taking the time to review our office and we are so glad of your experience with Gaby - she is a great asset to our team!"
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Bette Boren

December 20, 2024

5  out of  5
rating by Bette Boren
"I would highly recommend State Farm Insurance in Prescott Valley for all of your insurance needs. I worked with Kim Besonson and she was able to save me a lot. I ended up switching all of my insurance to them including homes, vehicles and RV. They are very professional and easy to work with which made switching nice and easy and saved me a bundle."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Deborah De La Tour

December 20, 2024

5  out of  5
rating by Deborah De La Tour
"Great service and very professional"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Alan Vocelka

December 11, 2024

5  out of  5
rating by Alan Vocelka
"Scott is professional, friendly , knowledgeable and always looks to see about getting the most coverage for the least money. We appreciate that. We value his every couple of year reviews to see if updates are needed. We recommend Scott if you are looking for insurance."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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shaunte walker

November 27, 2024

5  out of  5
rating by shaunte walker
"Great people. Amazing service."
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Laura M

November 27, 2024

5  out of  5
rating by Laura M
"Scott and Kim made our transition from another state easy! All our policies were changed and updated in one day. Professional and courteous."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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kimmie

November 27, 2024

1  out of  5
rating by kimmie
"Aweful buyer beware if i could subtract stars that would be accurate. make sure u look at your policy . And make sure you have the drivers you want on your policy . And double check it drivers were added to my policy without my knowledge and it cost me very much also not even living in same household .Being lied to isnt fun either agents are overated do it online ! Saves you money useing a office the rates are higher i did online myself and saved over 150.00 bucks a month."
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Sara McPhee

November 26, 2024

5  out of  5
rating by Sara McPhee
"The people in this office are so friendly and helpful. They work with us and understand that life can be hard sometimes. We appreciate everything! ❤️"
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Brian R

November 26, 2024

5  out of  5
rating by Brian R
"Always helpful, prompt, and friendly. Cut my insurance rates in half, with better coverage!"
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jason bader

November 21, 2024

1  out of  5
rating by jason bader
"These people in this office are scam artists who put people on your policy an lie to u saying your the only one ont the policy. lies"
We responded:
"Hi Jason, thank you for leaving this review. It’s unfortunate to hear you didn’t have a positive experience with our office. Please give me a call directly so we can try to resolve any issues you may have experienced - Scott"
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Andrew Mull

July 21, 2024

5  out of  5
rating by Andrew Mull
"I worked closely with Scott to set up a renters insurance plan for my new apartment and he was extremely professional and timely. I would recommend utilizing Scott's services for any of you insurance needs."
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Veronica Paolucci

October 28, 2023

5  out of  5
rating by Veronica Paolucci
"Very professional! After going over all properties, automobiles, and jewelry we feel that we have the best coverage possible."
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Carrie Hill

October 12, 2023

5  out of  5
rating by Carrie Hill
"Scott was extremely helpful in converting my mother's homeowners insurance policy into a landlord policy for me. Really appreciate his assistance. Highly recommend!"
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Daniel O'Brien

September 19, 2023

5  out of  5
rating by Daniel O'Brien
"Kim was fantastic as always. I’ve been with Scott’s office for 15 years on and off but family has been since 2008 exclusively. Coming back to them feels like come back to a home. Kim went out of her way to handle an issue with ADOT and took care of the whole issue in one day and just called to update. I cannot say how happy I am to work with such great people at State Farm."
We responded:
"Thank you so much for the kind review! We are very happy we were able to help you resolve your issue."
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Greg Cigan

September 14, 2023

5  out of  5
rating by Greg Cigan
"My wife and I have been State Farm customers for over 40 years. During this time we have had three agents; Scott being the latest since we moved from Chicago to Arizona over 5 years ago. Both he, and his team, have maintained the level of service we have grown accustom to receiving. I strongly recommend them. We’ll, it’s been about a year since my last rating and their service continues to impress us."
We responded:
"I'm so glad we can continue to be of service to you. Thank you."